Browser plugin not working properly

Zenhub Product Q&A
1

Hi

For the last few days I’ve noticed my browser plugin isn’t working correctly - it seems unable to sign in.

I’m otherwise signed into both ZH and GH correctly. I see the ZH tab on GH, but when I click it, it just turns to a “Loading” message. If I click “sign in to use ZenHub” at the bottom right, the message greys out but nothing happens - and if I try the same in the extension UI itself, the text changes to “Signing in” but nothing happens.

I’m using Chrome 104.0.5112.101 on Ubuntu Linux 18.04LTS, extension version 3.4.18.

Thanks!
Dan

2

Hey Dan!

Is this happening for you in the web app as well?

Could you try logging into app.zenhub.com and clicking “Continue with Github”?

Screen_Shot_2022-09-06_at_17_49_12
Screen_Shot_2022-09-06_at_17_49_122052×1178 117 KB

If you want to pop us an email at support@zenhub.com I can gather some additional details from you and investigate this further.

Cheers,
Graeme

3

Hi Graeme - I’m logged into the web app fine. I’ll email support.